Personal Data Protection 100cui

1. Introduction and Scope of Policy

This Privacy Policy is issued by 100cui (hereinafter referred to as "we", "platform" or "100cui") and applies to all users who access the 100cui website at 100cui.one, including registered players, visitors and any individuals who interact with our services.

By registering an account or continuing to use the 100cui platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any provision in this policy, please stop using our platform.

This policy may be updated from time to time in line with changes in law, licensing requirements or changes in 100cui operations. Any material amendments will be communicated to you through a clear notice on the website or via the email registered to your account.

2. Information We Collect

2.1 Account Registration Information

When you register a 100cui account, we collect basic information needed to verify your identity and enable us to provide our services. This information includes your full name as shown on your identity card or MyKad, mobile phone number, valid email address, date of birth and other basic information required for KYC (Know Your Customer) purposes.

2.2 Financial Transaction Data

To process your deposits and withdrawals, we record transaction details including the payment method used such as Touch 'n Go eWallet, DuitNow, online banking (FPX), ShopeePay or cryptocurrency. Account numbers or e-wallet details are not stored directly on our servers — this information is handled by verified third-party payment processors that meet industry security standards.

2.3 Gaming Activity Data

We record your gaming history on the 100cui platform including online slots, live casino, sports betting and other games for account management, dispute resolution and compliance with international licensing requirements. This data is also used to detect suspicious usage patterns in order to protect the integrity of the platform.

2.4 Automatic Technical Data

When you access 100cui, our systems automatically record technical information such as your IP address, device type and web browser, operating system, pages visited, session time and duration, and cookie data. This information is used to ensure platform performance, security and a better user experience.

2.5 Communications with Support

Any communications you have with the 100cui customer support team via live chat or email will be stored for reference and training purposes. This helps us improve service quality and resolve any issues more efficiently.

3. Use of Your Personal Information

100cui uses the personal data collected solely for legitimate and necessary purposes, namely:

• Processing account registration, verifying identity and managing your account
• Processing deposits and withdrawals and recording transaction history
• Providing the 200% first deposit bonus of up to RM888 and VIP programme benefits
• Contacting you regarding your account, transactions or important information about the platform
• Detecting and preventing fraud, money laundering and illegal activities
• Complying with legal obligations and the requirements of international licensing bodies
• Analysing aggregated data to improve platform and service quality
• Sending marketing and promotional communications, subject to your preferences

We do not use your data for any purpose beyond the scope stated above without first obtaining your consent.

4. Sharing Information with Third Parties

100cui does not sell or disclose your personal information to third parties for commercial purposes. However, there are limited situations where data sharing is necessary for platform operations:

4.1 Payment Processors

Transaction details are shared with authorised payment service providers such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay processors and recognised cryptocurrency exchange platforms. All such providers are bound by strict confidentiality agreements and comply with data security standards.

4.2 Legal and Licensing Requirements

100cui may need to disclose certain information to relevant authorities when required by law, court order or the requirements of international licensing bodies that oversee our operations. This includes investigations related to fraud, money laundering or other illegal activities.

4.3 Technical Service Providers

Some functions of the 100cui platform are managed by technical service providers such as server infrastructure providers, analytics services and cybersecurity providers. All such parties may only access data required for their specific tasks and are contractually bound to maintain confidentiality.

5. Use of Cookies and Tracking Technologies

The 100cui platform uses cookies and similar tracking technologies to improve the user experience and ensure platform functions run properly. There are several types of cookies we use:

Essential Cookies

These cookies are required for the basic operation of the 100cui website, including maintaining your login session, remembering language preferences and enabling security functions. Without these cookies, the platform cannot function properly.

Performance and Analytics Cookies

We use these cookies to understand how players interact with the 100cui platform — which pages are visited most often, how long sessions last, and where users encounter issues. This data is collected anonymously for ongoing improvements.

Cookie Controls

You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality or experience of using the 100cui platform. We recommend accepting essential cookies for the best experience.

6. Your Rights Regarding Personal Data

As the owner of your personal data, 100cui recognises the following rights that you hold and may exercise at any time by contacting us:

• Right of Access — You have the right to know what personal data we hold about you and to receive a copy of it.
• Right of Rectification — You may request correction of inaccurate or incomplete information in our records.
• Right of Erasure — In certain circumstances, you may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Object — You may object to the processing of your data for direct marketing purposes at any time.
• Right of Restriction — You may request that we limit how we use your data while you contest its accuracy or the appropriateness of the processing.

To exercise any of the above rights, please contact the 100cui customer support team via live chat or email, available 24/7. We will process your request in accordance with established procedures.

7. Data Retention Period

100cui retains your personal data for as long as necessary for the purposes stated in this policy, or for as long as required by law and international licensing requirements. In general:

• Active account data is retained for the duration your account remains active and for a period after account closure, in line with licensing requirements.
• Financial transaction records are retained to meet audit and legal compliance requirements.
• Technical log data is retained for a shorter period for security and troubleshooting purposes.
• Customer support communications are retained for reference and service improvement purposes.

When data is no longer required, we will delete or anonymise that information securely in accordance with our internal procedures.

8. Cross-Border Data Transfers

As an online platform operating under international licensing, your data may be stored or processed on servers located outside Malaysia. In such cases, 100cui ensures that any such data transfers are protected by appropriate data protection mechanisms, including legally binding data processing agreements with the relevant service providers.

We select partners and infrastructure providers that comply with recognised international data security standards, ensuring your data receives equivalent protection regardless of its physical location.

9. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how 100cui handles your personal data, please contact our support team. We are committed to addressing every privacy-related inquiry seriously.

For formal privacy complaints, please submit your request in writing via the email above with the subject line "Privacy Complaint — [Your Account Number]". We will acknowledge receipt of your complaint and provide a response within a reasonable timeframe.

10. Amendments to This Privacy Policy

100cui reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or service expansion. Any changes will take effect immediately upon being published on this website.

For material amendments — those that significantly affect your privacy rights — we will provide more prominent notice, such as a pop-up notification upon login or a notification via your registered email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued use of the 100cui platform after amendments take effect will be considered acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account by contacting our customer support.